FAQ
What people ask us most.
If your question isn't here, create your free account and ask Monica herself.
What is Monica?
An AI sales agent for your business. She calls every new lead within seconds and answers your business calls with a natural voice, replies on WhatsApp, Instagram, Messenger and SMS, follows up by email, books appointments into your calendar and tells you every day what she did and what she needs from you. She keeps every customer's calls, messages and appointments in one profile, tells you what to offer each one and answers your questions about your numbers.
Does Monica call new leads on her own?
Yes, once you turn it on. When someone leaves their info on your form or your ad, Monica calls them within seconds, during your hours and in their time zone. If they don't answer, she follows up by text and email, and she stops as soon as they reply or book. You change the steps, the messages and how she talks just by telling her.
How long does setup take?
About 5 minutes. You sign up with Google or your email, enter your phone number and Monica builds your AI agent in a chat by reading your website.
Does Monica replace my team?
No. Monica answers, asks what's needed and books. Your team keeps the appointments and the closing, with each customer's information ready to go.
How much does it cost?
You start free, no card needed, with $10 of balance. The monthly plan is $99 and includes $99 of usage: $0.30 a minute for calls, billed by the second, and $0.04 per reply. Monica's calls come with the plan. See all the details on Pricing.
Which channels does she work on?
Phone calls, WhatsApp, Instagram, Messenger and SMS, all in a single inbox with one profile per customer, and she follows up by email. Leads from your Meta and Google ad forms reach her the moment they come in and, if you turn it on, she answers comments on your Instagram and Facebook posts.
Does Monica answer my incoming calls?
Yes, on paid plans. Monica gets her own local phone number for your business: she answers, greets customers who have called before by name and books the appointment. If the person asks for someone on your team, she passes the call to your advisor. In the US and Canada the number is ready instantly; in other countries the carrier asks for business documents first.
Can I listen to Monica's calls?
Yes. In Calls, press “Listen live” on any call in progress to hear it in real time. Every finished call keeps its recording, transcript and summary on the customer's profile.
How is Monica different from an AI receptionist?
A receptionist answers the phone. Monica makes sure no one waits on your business: she also calls every new lead within seconds, follows up by text and email, replies on WhatsApp, Instagram, Messenger and SMS, keeps everything in one profile per customer and tells you what to offer and who's going quiet. You can listen to her calls live and ask her about your numbers.
Can she tell me how my business is doing?
Yes. You have a live dashboard of leads by source and stage, appointments, conversations and income, which you can filter by date, salesperson and pipeline. You can also ask her, for example, “What's my conversion rate this month?”, and she answers with your data. She also reads your conversations to tell you what to offer each lead and which customers have gone quiet.
How does she know what to say about my business?
When you start, you give her your website, or your business name and city. Monica researches it, shows you what she understood and you correct it: services, hours, location and the answers to the questions you always get.
Do people know they're talking to an AI?
Yes. On calls she says so from the very first sentence, along with the fact that the call is recorded.
What happens if a customer wants to talk to a person?
Monica stops replying in that conversation, hands it to your team and lets you know in “Today”. You can also take over any conversation whenever you want.
Could she say she booked an appointment that didn't actually get booked?
Monica only confirms an appointment once it's booked in your calendar. If she said yes on a call and the appointment didn't get booked, she flags it in “Today” so you can confirm it yourself.
Does it work with my calendar?
Yes. It syncs with Google Calendar and, if the appointment is virtual, creates the Meet link. She only books into the open slots in each team member's schedule.
What if someone asks not to be called again?
Monica makes a note of it and won't call them again.
Can I hear how she sounds before I use her?
Yes. When you create your account, Monica calls your phone so you can hear her handle a call just like she would with your customers.
Do I need to be tech-savvy?
No. Monica sets up almost everything from what you tell her about your business. You review it and make corrections.
What language does she speak?
English and Spanish. On calls she also switches to Portuguese if the person speaks it.
Try her with your own business.
Create your free account, tell her about your business and hear how she handles customers. Your AI agent up and running in 5 minutes.
Create my free Monica